Privacy in Practice
Privacy and Cookie Policy
KT Secure is the trading name of Knight Trading UK Limited. This privacy and cookie policy explains how we collect personal information from visitors to our website, how we intend to use it and under what circumstances we would disclose your information to a third party. We are committed to keeping your personal data secure and protecting your data rights.
This policy may change as processes are updated and improved, so please refer to this page periodically to ensure you agree with any changes. By using our website and submitting your data to us, you are agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to info@ktsecure.co.uk or by writing to Knight Trading UK Limited, 73 Cornhill, London, EC3V 3QQ, UK. Alternatively, you can telephone +44 (0)207 889 0888.
What personal data do we collect?
We collect information about you when you contact us via any communication channel, that may include and not restricted to a phone call, a contact form on our website or through a social media channel. Additionally, if you use our details to contact us, for example, emailing us or phoning us directly, we will save the information you provide onto our secure customer relationship management (CRM) system, so we can best meet your needs as a potential or existing customer.
How we will use the information about you?
KT Secure takes your privacy very seriously and we will only use your personal data to administrate your account and to provide the services and products you have requested from us. We will not subscribe you to any email mailing services unless you explicitly opt in to receive these communications.
We may process your information for certain business purposes which include personalising or improving our services for the benefit of our customers and providing additional communications of products and services which may be of interest to you and are directly related to your original query. You can opt out of these communications and the additional processing of your data at any time by using the contact details as specified above.
How long will we keep your data?
We will hold your personal information on our systems for as long as is necessary for us to complete the relevant activity, for as long as agreed in any contract you hold with us, or as is required by law.
Reasons we may share personal data
We work with industry leading vendors who supply us with their products and services to enable us to meet your needs and fulfil our contract to you. During this process we may share your data with our third-party vendors after obtaining your written consent. We will never sell your data to a third party.
Your communication choices
When you complete our online forms, you have a choice as to whether you would like to hear more about various services from KT Secure and our partners that may be relevant to you and how you would like to receive this information for example, by phone, email or text. If you select any of these boxes, you are giving us permission to contact you in the agreed format for the purpose specified. You can, at any time, opt out of receiving communications from us, outside of our contractual obligation to you as a customer, by emailing info@ktsecure.co.uk, or calling +44 (0)207 889 0888.
We use social media accounts to communicate and promote our business including LinkedIn, Facebook and Twitter. Please refer to the terms and conditions and privacy notices of each social platform for more information on how your data is managed. If you contact us through social media regarding our products and services, we may need to add your personal details to our CRM system to best serve your needs. We will ask your permission by email to confirm your consent before we process your data in this way.
Updating your information
The accuracy of your information is very important to us and we will endeavour to act upon any request to change personal details as soon as possible. If any of your personal details change or you believe any of the information we hold on you is inaccurate, please use the contact details as specified above to let us know.
You also have the right to ask for a copy of the information KT Secure holds about you. From the 25th of May 2018, this will be processed at no cost to you unless we find the request to be manifestly unfounded, excessive or repetitive, in which case we can ask you for a reasonable fee. Prior to the 25th of May, an administration fee of £10 will be required to process your request.
Using our website
We use a third-party service to publish our website and blog. When you browse the KT Secure website, we collect standard internet log information and details of visitor behaviour using a third-party service, Google Analytics. This information is anonymous and does not identify individuals and is only used to ensure that the website meets our audience’s needs. The only personal data which we collect through the website is through the clearly marked enquiry forms as identified above.
Use of cookies
A cookie is a small text file which is created when you visit our website. Primarily used to increase the website functionality or efficiency, the cookie will also provide us with information regarding website use. Although cookies are downloaded and saved on to your device, a cookie cannot access any other information on your computer. You can change your cookie preferences at any time on your computer browser.
Cookie settings
The only optional cookies on this website are Google Analytics cookies. They are set only if you select Accept in the cookie banner. If you select Reject, or make no choice, Google Analytics does not load.
| Cookie | Provider | Purpose | Expires |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes one visitor from another so visits can be counted | 2 years |
_ga_<ID> |
Google Analytics | Keeps track of the current visit | 2 years |
Your choice is stored in your browser (local storage, under the name kts-consent) so we do not ask again on every page. We ask again after six months. You can change your choice at any time with Cookie settings at the bottom of every page. If you withdraw consent, the Google Analytics cookies are deleted.
Use of reCAPTCHA
Our website uses reCAPTCHA provided by Google Inc, on our website forms which requires users of our website and forms to confirm that they are not a robot. This plugin collects personal data including your IP address and other data required by Google to help prevent our website being abused by spam bots. To provide this service reCAPTCHA will place a cookie onto your web browser which collects browser and user information including the number of clicks (or touches if on mobile) you have made on that webpage, CSS information, the date, language settings, any plugins you have installed and javascript objects.
By using the reCAPTCHA service, you consent to the processing of your data by Google in the manner and for the purposes set out above. The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.
Embedded content
We sometimes embed content on our website from other websites and social networks such as LinkedIn, YouTube, Twitter and Facebook. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. KT Secure does not control the dissemination of these cookies and you should check the relevant third party’s website for more information.
Links to other websites
Our website may contain links to other external websites operating under their own privacy policy. We are not responsible for the content or the information practices other websites.
How to Request Access to Your Personal Data (Subject Access Requests)
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR).
1. How to Make a Request
To help us process your request as quickly as possible, please email us at complaints@ktsecure.co.uk or write to us at the address above. While you can legally make a request verbally or via any communication channel, using our form helps ensure we gather the exact details needed to locate your data.
2. Verifying Your Identity
Before we can release any data, we must satisfy ourselves of your identity to protect your privacy. We may ask you to provide:
- Proof of ID (e.g., a copy of a driving licence or passport)
- Proof of address (e.g., a recent utility bill)
3. Scope of Searches
In line with the UK Data (Use and Access) Act 2025 (DUAA), we balance your rights with operational efficiency. We will conduct reasonable and proportionate searches across our systems to locate the specific personal data you have requested. If your request is broad, we may ask you to clarify what specific information or processing activities you are looking for.
4. Timelines and “Stopping the Clock”
We will respond to your request without undue delay, and at the latest within one calendar month of receiving it.
Your Right to Deletion (Right to Erasure)
You have the right to request that we erase your personal data under certain circumstances. This is also known as the “Right to be Forgotten”.
You can exercise this right if:
- The personal data is no longer necessary for the purposes for which it was originally collected or processed.
- You withdraw your consent, where our processing was based solely on your consent.
- You object to the processing, and there are no overriding legitimate grounds for us to continue.
- The personal data has been unlawfully processed.
- The personal data must be erased to comply with a legal obligation.
Exceptions to Deletion: Please note that this right is not absolute. We may be legally required or permitted to retain certain data despite your request, such as for the performance of a contract, to comply with legal obligations, or to establish, exercise, or defend legal claims. If we cannot delete your data, we will inform you of the reasons why.
6. How to Request Data Deletion
To submit a verifiable request to delete your data, please contact us as outlined in section 1.
To protect your privacy and security, we will take reasonable steps to verify your identity before fulfilling any deletion request. This may include asking you to confirm information registered to your account or providing code verification. We will respond to your request within 30days.
7. Questions, Concerns, or Complaints
If you are unhappy with how we have handled your SAR or your personal data, you have the right to lodge a formal complaint directly with us.
- Please submit your complaint via complaints@ktsecure.co.uk.
- We will acknowledge your complaint within 30 days of receipt and investigate it without undue delay.
- If you remain dissatisfied after our internal review, you have the right to escalate your complaint to the Information Commission.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in October 2026.